FAQs

What products does Pro-U offer?

We currently offer the following products:

  • Date Bites
  • Organic Desi Eggs
  • Fresh Goat Milk
  • Eye Health Booster
  • Slim Mix
  • Summer Snack
  • Cold Coco Premix

We are continuously working to expand our range with more healthy and natural products.

Do you deliver all over Pakistan?

Yes, we deliver most of our products across Pakistan.

However, Organic Desi Eggs and Fresh Goat Milk are delivered only within Multan to ensure freshness and quality.

How long does delivery take?

Multan (Goat Milk & Organic Desi Eggs): Local delivery according to availability and delivery schedule.

All other products: 3–5 working days across Pakistan.

Delivery times may vary due to courier operations, weather conditions, or public holidays.

How can I place an order?

You can place your order directly through our website. Simply add your desired products to the cart, proceed to checkout, provide your delivery details, and complete your order.

What payment methods do you accept?

We accept the payment options available during checkout. These may include Cash on Delivery (where available) and other secure payment methods.

Can I return or exchange my order?

Due to the food-grade and perishable nature of our products, we do not accept returns or offer refunds after delivery.

If you receive the wrong item, a damaged product due to our mistake, or an incomplete order, please contact us within 24 hours of receiving your order.

Are your products organic?

We strive to provide high-quality products made with carefully selected natural ingredients. Our Organic Desi Eggs and Fresh Goat Milk are sourced with a focus on freshness and quality, while our other products are prepared to maintain the highest standards.

How should I store your products?

Please follow the storage instructions mentioned on each product label.

  • Fresh Goat Milk should be refrigerated immediately.
  • Organic Desi Eggs should be kept in a cool place or refrigerated.
  • Dry products such as Date Bites, Slim Mix, Summer Snack, Eye Health Booster, and Cold Coco Premix should be stored in a cool, dry place away from direct sunlight.
Can I cancel my order?

If your order has not yet been processed or dispatched, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled.

How can I contact Pro-U?

You can reach us through our Contact Us page, WhatsApp, phone number, email, or our official social media pages. Our team will be happy to assist you with any questions or concerns.

Are your products suitable for everyone?

Our products are made with quality ingredients, but individual dietary needs and allergies vary. Please read the ingredient list carefully before use. If you are pregnant, nursing, have a medical condition, or are taking medication, consult your healthcare professional before using any health or nutritional products.

How can I stay updated on new products and offers?

Follow Pro-U on our social media channels and subscribe to our newsletter (if available) to receive updates on new products, seasonal offers, and exclusive promotions.